To the agent sending the email and it will be created with 'closed' status. Comments to this discussion are now closed! This haas to be improved or we are not getting the benefits of . These display as new in the ticket list until a reply is sent to the. However, our customers are not notified about the change in sla or office hours when sending an email to the email address that gets picked up by freshdesk.
No response from the customer, the agent can close the ticket and it will not be .
Comments to this discussion are now closed! However, our customers are not notified about the change in sla or office hours when sending an email to the email address that gets picked up by freshdesk. The newest response has been loaded on the view. Have to force a hard refresh of the . To the agent sending the email and it will be created with 'closed' status. Please respond to the thread and requests from your customers for an update on this. Comments to this discussion are now closed! No response from the customer, the agent can close the ticket and it will not be . This haas to be improved or we are not getting the benefits of . These display as new in the ticket list until a reply is sent to the. Do write to support@freshdesk.com to have the same enabled. Sign up for freshdesk today. Review response error shows when attempting to send and set as closed.
These display as new in the ticket list until a reply is sent to the. Hi, we have an observer rule set up to change the status of tickets from waiting on customer back to in progress when the requester replies or ads a note. Do write to support@freshdesk.com to have the same enabled. The newest response has been loaded on the view. Please respond to the thread and requests from your customers for an update on this.
Hi, we have an observer rule set up to change the status of tickets from waiting on customer back to in progress when the requester replies or ads a note.
Comments to this discussion are now closed! The newest response has been loaded on the view. No response from the customer, the agent can close the ticket and it will not be . To the agent sending the email and it will be created with 'closed' status. Hi, we have an observer rule set up to change the status of tickets from waiting on customer back to in progress when the requester replies or ads a note. These display as new in the ticket list until a reply is sent to the. Do write to support@freshdesk.com to have the same enabled. Please respond to the thread and requests from your customers for an update on this. Comments to this discussion are now closed! However, our customers are not notified about the change in sla or office hours when sending an email to the email address that gets picked up by freshdesk. If the ticket is then replied to . Review response error shows when attempting to send and set as closed. Sign up for freshdesk today.
The ticket remains in a resolved status and after 2 weeks with no reply the ticket is automatically changed to closed status. To the agent sending the email and it will be created with 'closed' status. To meet this requirement, set up an automation rule under . This haas to be improved or we are not getting the benefits of . However, our customers are not notified about the change in sla or office hours when sending an email to the email address that gets picked up by freshdesk.
I wonder what in freshdesk differs between choosing resolved or closed.
If the ticket is then replied to . Please respond to the thread and requests from your customers for an update on this. However, our customers are not notified about the change in sla or office hours when sending an email to the email address that gets picked up by freshdesk. This haas to be improved or we are not getting the benefits of . These display as new in the ticket list until a reply is sent to the. I wonder what in freshdesk differs between choosing resolved or closed. Sincerely, ecnordic support team 2. The ticket remains in a resolved status and after 2 weeks with no reply the ticket is automatically changed to closed status. Sign up for freshdesk today. If you feel that the ticket should not be closed or if the ticket has not been resolved, please reply to this email. Comments to this discussion are now closed! To meet this requirement, set up an automation rule under . To the agent sending the email and it will be created with 'closed' status.
Freshdesk Responded Versus Closed - Conceptual Marketing Corporation - ANALYSIS INFORMATION / No response from the customer, the agent can close the ticket and it will not be .. Please respond to the thread and requests from your customers for an update on this. However, our customers are not notified about the change in sla or office hours when sending an email to the email address that gets picked up by freshdesk. Sincerely, ecnordic support team 2. Do write to support@freshdesk.com to have the same enabled. The ticket remains in a resolved status and after 2 weeks with no reply the ticket is automatically changed to closed status.
